Help & Support Centre

Search what you're looking for e.g. 'card machine replacement' or 'change of details'. Alternatively, browse the FAQ categories below.

How can we help you?

Browse by Category

→ How do I contact Customer Support?
→ Can I contact you on web chat?
→ Where can I make a complaint?

→ Where can I find my invoices?
→ Why do I need an acquirer to use my card machine?
→ Why am I being charged 2 bills and 2 direct debits?
→ Where can I see my merchant statements and transactions?
→ How can I change my Trading Name, Address or Bank Details?
→ Why is the money from my card machine not in my bank?
→ How do I pay an overdue invoice?
→ How do I cancel my Membership Agreement?

→ How can I fix an 'alert irruption' error?
→ My card machine is not working, how can I fix it?
→ How do I download a software update for my card machine?
→ Where can I order spare till rolls?
→ Where can I find my supervisor card or supervisor code?
→ Why is my 'settlement pending'?
→ Can I fix an 'RB out of Balance' error?
→ My card machine is broken, can you replace it?
→ Can I hire a card machine?

→ What is Same Day Settlement for card machines?
→ What are the benefits of Same Day Settlement?
→ How do I enable AMEX payments on my card machine?
→ How do I enable Apple Pay on my card machine?
→ What is Dynamic Currency Conversion (DCC)?
→ What are the benefits of Dynamic Currency Conversion (DCC)?

→ How do I become PCI compliant?
→ What is PCI compliance and do I need it?
→ What are PCI non-compliance fees?
→ What are PCI compliance 'levels' and how are they determined?

→ Sign up
→ If I switch, will you cover cancellation fees from my old provider?
→ Can you cancel my current provider for me?

Browse by Card Machine

→ How to setup the Verifone V240m in 5 minutes
→ How do I fix a Wi-Fi Connection Failed error on the Verifone V240m?
→ Can I fix an 'RB out of Balance' error?
→ Verifone V240m User Guide

→ Can I fix an 'RB out of Balance' error?

→ Can I fix an 'RB out of Balance' error?

Give us a call

Customer Support

→ 01908 354 500 (UK)
→ 01 485 4946 (IRE)

Opening hours

Monday-Friday, 8am - 8pm
Saturday, 9am - 5pm
Sunday, 10am - 4pm