EPOS system for small businesses

Streamline your business with an integrated EPOS system that takes payments, tracks sales and manages your stock all in one place.

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young cafe worker using an epos system to process a card payment

Why is an EPOS system right for my business?


An EPOS system (Electronic Point of Sale) is the modern-day comparison of what you may recognise as a 'till' or 'cash register', and is driven by a completely digital platform, instead of a mechanical one.

The reason businesses upgrade to EPOS over a till, is for the powerful software that runs on the system. It uses industry-specific tools and apps to improve your business operations and growth, and of course, can still accept card and cash payments from your customers.

For example, where a traditional till can only record a sale, an EPOS system collects a host of information to populate detailed reports that allow you to make informed business decisions on sales, stock management, staff perfomance and customer behaviour.

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complete epos system with card machine for contactless payments

How do EPOS systems work?


EPOS is a combination of hardware and software that enables your business to process sales more efficiently.

  • The hardware starts with a central touchscreen terminal. The other devices, known as 'peripherals', include a card machine and receipt printer which both connect to the central terminal.

  • The software is customised by sector and has functions specific to your industry. It can be installed directly, or sit in the cloud, which is ideal for multi-site businesses looking to analyse data across several locations.

As a result, you can monitor business performance with a great accuracy. You can see what you sell, where you sell it, who you sell it to, and which employee sells it best.

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waiter completing order on an epos system

What's included in the EPOS system?

 

  • EPOS central terminal
    With touch-screen display technology and fully loaded with software specific to your industry.

  • Card machine
    Accept all major cards and digital wallets such as Apple Pay & Google Pay, with contactless payments.

  • Accessories
    80 mm receipt printer and secure all-metal cash drawer.

What are the benefits of EPOS?



Leverage custom reports to make data-driven decisions

Build custom dashboards to access live, topline business statistics across all your sites without needing to re-run individual static reports.

  • Real-time data insights
  • Sales, products & staff performance
  • Set individual & customised dashboards
bicycle shop owner smiling with epos system reporting screen

Complete stock control management

Effectively monitor your inventory levels, whilst keeping your best-selling products on the shelves and retire unnecessary stock takes.
 

  • Automatically raise purchase orders
  • Monitor wastage & shrinkage
  • Inter-location stock transfer

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waiter serving guests at restaurant with EPOS system screen with stock levels and inventory management

Integrate apps & tools specific to your industry

Start syncing over 100 of the most popular business applications through your EPOS system, with the widest number of integrations available from any provider.

  • Marketing & comms platforms
  • Accounting software
  • In-store loyalty program builders
epos system integrating with popular small business applications

Increase repeat business through customer profiling

Log your customers as they make purchases; allowing you to invoice, give credit and collect crucial contact information to promote your brand.

  • Profile customers by purchase habits
  • Collect essential marketing information
  • Create branded loyalty cards

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customer and sales assistant in clothing store with epos customer loyalty screen

Improve employee performance

Extensive employee reporting lets you allocate specific tasks and events to individual employees. This way you can recognise and incentivise your best performing staff and highlight areas that need further attention.

  • Staff clocking in & out
  • Generate working hours & pay
  • Track individual upselling performance
cafe worker using an epos system

EPOS software that's built around your business

Retail software package
customer in clothes and gift store holding a plant and net bag

 

Suitable for the following business types

  • Clothing & fashion
  • Convenience stores
  • Electronics
  • Gift shops
  • Vape
  • Trade desks
  • Jewellers
  • Mechanics
 
Features of Retail software

  • Barcoding
  • Pay on account
  • Hardware integration
  • Online store integration
  • Powerful promotions
  • Booking system
  • Create & print invoices
  • Stock management

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Hospitality software package
pub manager standing behind bar next to epos system

 

Suitable for the following business types

  • Bars
  • Nightclubs
  • Pubs
  • Restaurants
  • Cafés
  • Takeaways
  • Hotels
  • Bed & breakfasts
  • Health spas

Features of Hospitality software

  • Table plan
  • Cloud syncing
  • Printer support
  • Master products
  • Quick login
  • Split bills
  • Online booking
  • Loyalty system

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"Adopting EPOS is the most rewarding business decision we have ever made."

 

"Having the functionality to manage cashflow, stock, and staff for each site simultaneously from my mobile phone has been transformational for me and the business. The time saved and level of accuracy when it comes to everyday tasks like cashing up, ordering stock or onboarding staff members is a major benefit and has made adopting EPOS the most rewarding business decision we have ever made."

Christian Teal, Operations Manager, Embers Camping

EPOS helps campsite streamline growth

 Guests enjoying a campsite party with catering and entertainment

EPOS system frequently asked questions

What EPOS means?

EPOS stands for 'Electronic Point of Sale' and is effectively the modern-day equivalent of what you would recognise as a traditional 'till' or 'cash register'.

The main difference between the two, is that an EPOS system runs on a completely digital platform instead of a mechanical setup, and it collects a vast amount of data versus just sales records.

EPOS tends to be bought as a complete 'system' or 'solution' and is made up of 3 components that must all be in place to make its use effective:

  • Hardware
    The physical stuff you can see, including: Monitor, metal cash drawer, thermal printer and card machine.

  • Software
    The program that drives the functionality of the system, e.g. recording sales, updating stock count and tracking employee performance.

  • Payment Processing
    This is an agreement between you and a payment provider (like Retail Merchant Services) in order to accept card payments from your customers and have the funds sent to your account.

Get in touch for more information on how an EPOS system could benefit your business:

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What is EPOS payment?

EPOS is an acronym for 'Electronic Point of Sale'. It works like a digital cash register and can accept the following payment types:

  • Digital payments
    The card machine that's connected to the EPOS system can process card payments from all the major card schemes and digital wallets (such as Google Pay and Apple Pay), through contactless or chip and PIN.

    Data between the card machine and EPOS system is shared, so the risk of mis-keying information is much lower. The data that's collected by both devices is used to generate business reports.

  • Cash payments
    Customers can still pay by cash if your business uses an EPOS system. In this case, the EPOS software will also record these as transactions, so they can contribute to overall reporting.

Get in touch to find out more:

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What is EPOS in retail?

An EPOS (Electronic Point of Sale) system, is used by retail stores as a digital till.

Depending on the provider, your EPOS system may come with software that's specifically designed for retailers, and already contains the industry-specific tools that you will find most useful.

For example, some of these may be (but are not limited to):

  • Automatic stocktake of online and instore inventory
  • Integrations to leading e-commerce platforms
  • Reports on sales, profits, trends and employee performance
  • Loyalty schemes for your best customers
  • Full barcode management

Are you a retailer intersted in learning more about EPOS systems?

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Is EPOS now good for restaurants?

Our EPOS systems can cater for both retail shops and a range of hospitality businesses including: restaurants, pubs, bars, cafés, takeaways and bakeries.

If you choose our hospitality software package with your EPOS system, it will come fully equipped with a toolkit specifically built for increasing customer satisfaction and improving efficiency in your restaurant.

Including features, such as:

  • Tableside ordering and contactless payments
  • Customisable floor plans and user-friendly table management
  • Integrations to well-known ordering and delivery applications
  • Reports that can idetify profitability, reduce wastage and staff performance
  • Streamline back of house operations with a comprehensive Kitchen Display System

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Are EPOS systems easy to use?

Our intuitive EPOS systems are so simple to use, that your staff can typically be trained in about 15 minutes.

If you need some additional help, there's also a host of online tutorial videos, user guides and a 24/7 support line for ongoing help and coaching, so you’ll never be out on your own.

Want to learn more about our EPOS systems for small business?

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Do I get any support with my EPOS system?

When you receive your EPOS system, you will be assigned a dedicated EPOS account manager for your first 30 days using the system. They will deliver 5 training sessions to you, covering:

  1. Product (hardware) setup
  2. Reporting
  3. Customer data capture
  4. Stock management
  5. Staff management

After 30 days, you can expect to be fully operational. However, in the case that you're not, or you have further questions, there is a 24/7, UK-based support line open to you. Which can offer advice and guidance on the following:

  • Technical support
  • New staff training sessions
  • Integrating new systems
  • Adding new features


The support package is included in the monthly cost of your solution. If you would like to know more, please get in touch below.

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How secure are EPOS systems?

EPOS systems natively keep an accurate tally of your stock in real-time, whether it's being restocked (coming in) or it's being sold (going out). This naturally discourages small incidents of employee theft and reduces shrinkage expenses. Furthermore, you're more likely to notice disparities between the system's reporting and your physical stock count sooner than if you were taking stock counts manually.

With a full Retail Merchant Services EPOS system, you will also receive a PCI-compliant card machine. All of our devices receive customer data and encrypt it before securely sending it to the acquiring bank. This way, data cannot be intercepted between payment systems.

As for user access, you can set different levels of individual authorisation for each of your employees, applying restrictions or authorisations on discounts, refunds and void sales.

To protect yourself from employee fraud, you can block unauthorised access to the system and keep sensitive information only available to the staff that need to see it.

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Will EPOS work across a multi-site business?

Our EPOS systems can be scaled to fit the size of your business, whether you're an independent retail store or a chain of restaurants, and have been proven from 1-1,000 sites.

For example, if you have a 5-site business with an EPOS system in each one, you can create a custom dashboard to monitor activity across all your sites and drill down into the performance of each one.

If you then open a sixth site, the next EPOS system will be set up as a new data point along with the five existing sites.

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I have an EPOS system, but need a card machine. Can you help?

If you already have an EPOS system in place, but you're looking for a card machine to take payments, we can help you with this.

Depending on your system and setup, we can semi-integrate one of our card machines to work with your existing EPOS system and close your data loop.

Please get in touch for more information.

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Why do I need to upgrade to an EPOS system?

Would your business be more efficient if your till and card machine could share data with each other? Would your sales increase if transaction times were faster? With an EPOS system, your till and card machine become intrinsically linked, meaning transactions only need to be entered once to be accurately recorded by both devices.

Why upgrade to an EPOS system?
Cafe owner processing a card payment using an EPOS system

What is an EPOS system?

EPOS, sometimes written as 'ePOS' or 'EPoS', stands for 'Electronic Point of Sale'. An EPOS system is defined as any computer based point of sale system, that can either be offline or connected to the internet. The key difference between a traditional POS system and an electronic one, is the software that links the physical hardware to payment processing.

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What is Point of Sale (POS)?

A point of sale system, often referred to as POS, is a central part of many businesses that operate from stores locally or in city centres. All POS systems are made up of two parts, software and hardware, that work together to provide an all-in-one solution to running your business and taking customer payments.

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